1. Information We Collect
FastHomeAppliance.LLC ("we," "our," or "us") collects information you provide directly to us, such as when you:
- Request appliance repair services
- Fill out contact forms on our website
- Call our customer service line
- Schedule appointments
- Subscribe to our newsletter or updates
Types of Information Collected:
- Personal Information: Name, email address, phone number, home address
- Service Information: Appliance details, repair history, service preferences
- Communication Records: Records of calls, emails, and text messages
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our appliance repair services
- Schedule and manage service appointments
- Communicate with you about your service requests
- Send service reminders and follow-up communications
- Process payments for services rendered
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you
- Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred
- Consent: We may share information with your explicit consent
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission and storage
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
5. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our website functionality and user experience
You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your information to another service provider
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information
- The right to opt-out of the sale of personal information
- The right to non-discrimination for exercising privacy rights
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
10. Contact Information
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
11. Data Retention
We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. We may retain information longer if required by law or to protect our legitimate business interests.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.